RunCart Support

We’re here to help.

Common Questions

How do I join a group?

RunCart is invite-only. Ask your group admin to send you an invite — you’ll receive an email with your personal invite code. Open the app, tap Groups, then Join with Code and enter your code.

How do I add items to a run?

When a runner starts a store run, you’ll get a push notification. Tap it to open the run, type your items, and tap Submit Items. You can continue adding or editing items until the runner locks the list.

I didn’t receive a push notification.

Make sure notifications are enabled for RunCart in your iPhone’s Settings → Notifications → RunCart. Also ensure you’re a member of the group the run was created in.

How do I delete my account?

Open RunCart, go to Profile, scroll to the bottom, and tap Delete Account. This permanently removes all your data immediately.

I forgot my password.

On the sign-in screen, tap Forgot password? and enter your email. You’ll receive a reset link.